Scouring Online Reviews
Online reviews and articles are an important source of information, but it is very important as a consumer to scour them for authenticity. This article gives some good reasons why.
Angie’s List has been compiling consumer reviews since 1995 and invests significant resources in an accountability process that it hopes other online outlets will follow. At the top of that list is the prohibition of anonymous reporting.
In March, a Dallas-based Internet marketing and online reputation management firm Dalfort Media confirmed what the New York Times, the FTC and state regulators already believe: fake positive reviews on consumer review sites are rampant. Based on ten “red-flag” factors, the Dalfort Media study found that 57% of the reviews for a sampling of businesses in the Google Places directory appeared to be fabricated.
Many companies are now manipulating their reviews and, instead of hiding negative publicity, they’re creating fake positive-publicity.