The Most Important Function of A Website
All companies should have a decent websites these days–even small, local, businesses need to have a place where their customers can check their opening and closing times, products offered, etc. However, websites are more important than just offering basic information.
If there is one reason why a company needs to pay attention to its website, it is to manage its reputation. If something goes wrong, this is the first place we will look. Despite corporate Japan’s overall indifference to the web – reflected in continuing poor scores – Toyota has been using its global site (not toyota.com but toyota.co.jp) to apologise to the world. “We deeply regret the inconvenience and concern”, it says in a home page splash.
This is essentially what a website is for–to put out an image and engage in search reputation management.
http://www.ft.com/cms/s/0/61a61f4a-3cdf-11df-bbcf-00144feabdc0.html